Slate Sloth Suits Terms of Service
Please read these terms of service before commissioning anything from us! By sending us a payment for any of our products, you agree to abide by the terms written below.
Quotes
Receiving a Quote from Slate Sloth Suits does not lock you into a contract with us- it is simply a way to give a clear estimate on the cost of your fursuit. Once you receive a quote from us, you may agree to it and we will send you an invoice for the down payment, provided we are currently accepting commissions. Any quotes you receive are valid for 60 days after they have been issued. After 60 days have elapsed, you will need to contact us for a new quote.
Age Requirement
You must be at least 18 years of age or older to commission any product from Slate Sloth Studios, no exceptions. We require that a government-issued ID be presented to prove this. Your Name, date of birth, and photo must be visible, but any other information can be censored. We reserve the right to request additional proof of age if necessary.
Payment
Payments will be accepted in USD only. A NON-REFUNDABLE down payment is required to secure a commission slot from us. This down payment is 50% of the total price given in the quote for the fursuit. Once the down payment has been received, and the suit before yours in the queue has been completed(if applicable), work will begin on your fursuit. When the fursuit is complete and ready to ship, the remaining cost of the fursuit must be paid before the it is shipped to you. If the commissioner is interested in finalizing their payments before this point, they are welcome to do so. From the date of completion (the commissioner will be notified via email), the commissioner will have 6 months to pay the remaining balance for the fursuit. If payment has not been received, we will reach out to the commissioner with a reminder. 1 week after the payment reminder, the commission will be dropped with no refund. In the event of this occurring, we reserve the right to resell any parts created before the commission was dropped. We offer different payment plans as well- please reach out to us via email if you would be interested in a different payment plan for your fursuit.
Refunds
Refunds are not available for any custom made product once it has been completed. if the commissioner chooses to cancel the commission before then, their refund will consist of any funds put towards paying for the fursuit, NOT including the down payment. In the event of this happening, Slate Sloth Suits reserves the right to resell any parts completed up to that point. If it becomes necessary for us at Slate Sloth Suits to cancel a commission, the commissioner will receive a full refund, INCLUDING the down payment. Premade items can be returned within 2 weeks from the date of purchase (if bought in person) or 2 weeks from the date of delivery (if the product was shipped) for a full refund.
Warranty
Any product received from us comes with a 90 day warranty from the date of shipping. The warranty covers damages such as holes or ripped seams in a fursuit, as well as any part that has not been properly sized. Parts that have intentionally been incorrectly sized by the commissioner (such as an incorrectly sized bodysuit due to an improperly created duct tape dummy, or asking for fursuit feet with the wrong shoesize on purpose) are not covered by this warranty. Any modifications done to your fursuit that are not preformed by us will void your warranty immediately and you will be required to pay a fee for any repairs. When sending us your fursuit parts for repair, please clean them first. When we receive your suit, should any part received for repair have visible stains or emit an unpleasant odor, a $150 USD cleaning fee will be incurred.
Shipping
The commissioner is responsible for paying the shipping costs of any product sent to them. Under some circumstances (such as heavily delayed fursuit completion) we may offer to cover shipping, in which case we are responsible; However this is not common and a commissioner should expect to pay the shipping for their fursuit and/or parts when ordering a commission.
Repairs/Refurbishments
If you need a repair on your fursuit, or if your suit has been worn down from use and you would like to have it refurbished, we will gladly do so for you. please contact us through email and we would be glad to help you. Once correspondence has occurred, we will ask you to send us the part in question, and we will preform the requested service for a small fee. The fee must be paid before the repairs/refurbishments will occur, and the parts will not be returned until the fee has been paid. Please clean any and all parts you plan on sending us for repair, or you will be charged an additional $150 cleaning fee as outlined in the "Warranty" section.
Deadlines
We do not have absolute deadlines, but we can give you a completion estimate for any products ordered from us. It is possible for delays to occur for many reasons, and you will be contacted if such an event occurs. We do NOT currently offer guaranteed convention deadlines- this is to ensure we have the time to make the highest quality fursuit for you that we can.
Miscellaneous
- Slate Sloth Suits creates fursuits. these costumes can potentially obscure your vision, may restrict your range of movement significantly, and you will almost certainly get very hot while wearing them. We are not responsible for any injuries or negative repercussions that occur as a result of wearing one of our costumes. A fursuit is worn at the wearer's risk.
- A fursuit is a hand crafted item, and as a result these costumes may contain small inconsistencies or imperfections.
- All agreements will be made in writing, and anything agreed upon by both parties in writing, regardless of where the interaction occurs, is a binding contract.