Slate Sloth Studios Terms of Service
Please read these terms of service before commissioning anything from us! By sending us a down payment for any of our products, you agree to abide by the terms written below.
Receiving a Quote from Slate Sloth Studios does not lock you into a contract with us- it is simply a way to give a clear estimate on the cost of your fursuit. Once you receive a quote from us, you may agree to it and we will send you an invoice for the down payment, provided we are currently accepting commissions. Any quotes you receive are valid for 60 days after they have been issued. After 60 days have elapsed, you will need to contact us for a new quote.
You must be at least 18 years or older to commission any product from Slate Sloth Studios, no exceptions.
Payments must come in USD only. A NON-REFUNDABLE Down payment is required to secure a commission slot from us. This down payment will be 50% of the total quote cost. Once the down payment has been received, work will begin on your fursuit. 1 month prior to the estimated completion date(which we will give you along with your quote), the remaining 50% of the total cost is due. If we do not receive the remaining 50% payment within 1 month of the estimated completion date, your commission will be dropped with no refund. In the event of this occurring, we reserve the right to sell any parts that had begun construction before the commission was dropped. If for any reason that payment plan does not work for you, please let us know through email and we will be happy to work with you on creating a different payment plan. Fursuits will be completed in the order of the down payment(a fursuit for which the down payment is received first will be completed first regardless of when the quote was accepted).
Refunds are not available for any product we provide, regardless of circumstance. If it becomes necessary for us to cancel a commission, the buyer will receive a full refund including the down payment. All sales are final. Once a product has been shipped, it cannot be returned to us.
Any product received from us comes with a 90 day warranty from the date of shipping. The warranty covers damages such as holes or ripped seams in a fursuit, as well as any part that has not been properly sized. Parts that have intentionally been incorrectly sized by the commissioner (such as an incorrectly sized bodysuit due to an improperly created duct tape dummy, or asking for fursuit feet with the wrong shoesize on purpose) are not covered by this warranty. Any modifications done to your fursuit that are not preformed by us will void your warranty immediately and you will be required to pay a fee for any repairs. When sending us your fursuit parts for repair, please clean them first. Any parts we receive for repair that have not been cleaned will incur a $150 cleaning fee.
The commissioner is responsible for paying the shipping costs of any product sent to them.
If you need a repair on your fursuit, or if your suit has been worn down from use and you would like to have it refurbished, we will gladly do so for you. please contact us through email and we would be glad to help you. Once correspondence has occurred, we will ask you to send us the part in question, and we will preform the requested service for a small fee. The fee must be paid before the repairs/refurbishments will occur, and the parts will not be returned until the fee has been paid. Please clean any and all parts you plan on sending us for repair, or you will be charged an additional $150 cleaning fee.
We do not have absolute deadlines, but we can give you completion estimates for any product you order from us. It is possible for delays to occur for many reasons, and you will be contacted if such an event occurs. We do offer guaranteed convention deadlines for our products, but whether or not we will be able offer any individual this service is dependent on various factors(such as when the convention is that you plan to attend). If a convention deadline is requested, the commissioner will be charged an additional 25% for whatever product they intend to buy. Convention deadlines must be discussed before a quote is given, as they are no longer available once you have accepted our quote and made a down payment.
- Slate Sloth Studios creates fursuits. these costumes can potentially obscure your vision, may restrict your range of movement significantly, and you will almost certainly get very hot while wearing them. We are not responsible for any injuries or negative repercussions that occur as a result of wearing one of our costumes. A fursuit is worn at the wearer's risk.
- A fursuit is a hand crafted item, and as a result these costumes may contain small inconsistencies or imperfections.
- All agreements will be made in writing, and anything agreed upon by both parties in writing, regardless of where the interaction occurs, is a binding contract.